At Wistan.shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
By shopping on Wistan.shop, you agree to this Return & Refund Policy.
1. Return Eligibility
Products are eligible for return if:
- Return request is made within 7 days of delivery
- Item is unused, unworn, and unwashed
- Original tags remain attached
- Product is returned in original packaging
Products that do not meet these conditions may not qualify for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Innerwear or undergarments
- Accessories
- Sale or clearance items
- Gift cards
- Customized products
3. Damaged, Defective, or Wrong Items
If you receive:
- A damaged product
- A defective item
- The wrong item
Please contact us within 48 hours of delivery with:
- Order number
- Product photos
- Description of issue
We will review the issue and provide assistance.
4. Return Process
To initiate a return:
- Contact us at support@wistan.shop
- Provide order details and reason for return
- Wait for return approval
- Ship the item to the provided return address
Unauthorized returns may not be accepted.
5. Refund Process
Once the returned product is received and inspected, we will notify you about approval.
Approved refunds will be processed within 7–10 business days to the original payment method.
Bank processing time may vary.
6. Shipping Charges
- Original shipping charges are non-refundable
- Return shipping charges may be the customer’s responsibility unless the issue is due to our error
7. Exchanges
We allow exchanges for:
- Size issues
- Defective products
- Wrong products
Exchanges depend on stock availability.
8. Order Cancellation
Orders can be canceled before shipment.
Once shipped, cancellation requests may not be accepted.
9. Contact Us
For return or refund inquiries:
Trade Name : WISTAN
Owner: Poria Lalit Mohanbhai
Email: wistan11@outlook.com
Phone: +91 97275 38752
Address: 90,Shreenathjidwar
Society, Near Sitanagar
Chowk ,Punagam Surat, PO:
Bombay Market, DIST:
Surat, Gujarat - 395010